A customer neglected roof maintenance for years, allowing leaves and dirt to clog all drainage scuppers.This created a massive pool of water on the flat roof, at least six inches deep across the surface.

Emanuel quickly improvised, placing 2×6 boards on the roof to keep his feet dry. He then cleared all debris from the four blocked scuppers, allowing water to finally drain down the downspouts. Afterward, he filled six garbage bags with the collected debris to restore the roof’s proper drainage. Interestingly, the roof did not leak when water levels were six inches high. This told us the leaks only occurred during heavy rain when water rose even higher.

So, instead of searching for holes in the roof surface, we focused on the parapet walls. Emanuel eventually pinpointed the exact problem area. He sealed it with Alsan flashing by Soprema, one of Canada’s most trusted flat roofing materials. This solution provided the customer with long-term protection and peace of mind.

End Result: A clean roof, cleared drains, sealed leaks, and another satisfied customer.