Ice build-up on a flat roof can quickly turn into a serious problem. In this case, repeated freeze-and-thaw cycles caused the roof to expand and contract. As a result, the seams of the SBS membrane began to separate, leading to water leaks. The damage was visible on several spots of the ceiling below, which left us with one clear recommendation—a full roof replacement.

Emergency Response

We immediately dispatched one of our emergency roof repair specialists, Olsi, to the home. He quickly shoveled snow off the roof, broke apart the thick ice, and cleared the surface to stop further water intrusion. Acting fast in these situations prevents more costly interior damage.

Next Steps

Because the incident qualifies as an insurable event, the homeowner contacted their insurance provider. With coverage confirmed, the next step is to replace the flat roof entirely. This will not only fix the damage but also provide long-term protection against similar issues in the future.

End Result

For now, the emergency repair secured the property and stopped the leaks. In the coming days, we will complete the roof replacement to restore safety, durability, and peace of mind for the homeowner.

👉 Need help with a leaking flat roof? Contact The Roof Whisperer for expert emergency repairs and flat roof replacements across the GTA.