Client contacted us after having a leak after snow began to melt in flat roof and sloped roof attached to it. Roof was not sloped properly and water was pooling under snow on flat roof. Robert was our roofing specialist that was on call that day for any emergency repairs. He ended up shovelling the snow around pipes where water was entering and leaking on ceiling below. He also used a heating gun to dry out the area and sealed around pipe. Robert was able to stop the roof leak and stopped causing any further damages inside the home.  In our opinion flat roof needed replacement as soon as weather could get better. Actually we ended up replacing the roof for this customer this spring. (2021)